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Terms & Conditions of reservations

General conditions of accommodation rental

1. Offer

The service provider provides the guest with accommodation according to the published information available on the website www.divinevillas.com.hr, and at the agreed time, except in case of extraordinary circumstances or force majeure.

* Force majeure is a circumstance that cannot be influenced because it cannot be foreseen, and therefore cannot be eliminated (earthquakes, floods, fires, strikes, terrorist actions, wars, death of the service provider or his immediate family)

2. Reservation and payment

Reservation requests are received online or in person with the service provider. To confirm the reservation, the Guest must, within one working day from the date of acceptance of the offer, pay an advance in the amount of: 30% of the total price for reservations made 30 or more days before using the service, 50% of the total price for reservations made 29 or less days before the start of using the service and to scan the confirmation of payment, while the rest of the amount is paid by the Guest to the service provider on the day of arrival at the accommodation unit.

3. Price of accommodation

Prices are published with each accommodation unit. They are published in euros. In case of a stay shorter than four nights the price is increased by 30%. Last minute offers refer to prominent periods and a minimum stay of 7 days.

Price includes: daily rent, sojourn tax, towels, cost of electricity and water, cooking utensils and cutlery (apartments), stay of pets

Special services are not included in the price (breakfast, boat rental excursions Kornati, Krka ..), and they must be paid separately.

4. The right of accommodation service providers to change and cancel

The accommodation service provider reserves the right to change the reservation in case of extraordinary circumstances or force majeure. Reserved accommodation can be replaced only with prior notice to the Guest and with accommodation of the same or higher category and at the price at which the reservation is confirmed.

5. The guest’s right to change and cancel

If the guest wants to cancel the booked accommodation, it should be done in written form (e-mail, mail, telephone).

– for cancellation of a reservation more than 60 days before the beginning of the agreed term, the service provider refunds the entire amount of the commission
– in case the Guest cancels the reservation, after less than 60 days before the beginning of the agreed term he has no right to request a refund of the advance payment.

If the Guest does not show up on time or cancels the accommodation before the expiration of the agreed term, the service provider retains the full amount of the arrangement.

6. Obligations of service providers

– care for the implementation of services as well as the choice of service providers
– care for the rights and interests of the Guest, in accordance with good customs in tourism

– Provide the guest with all leased services

* The owner excludes any liability in case of changes or non-performance of services caused by force majeure.

7. Obligations of the guest

The guest is obliged to:
– have the correct travel documents and obtain a visa if he needs to enter the Republic of Croatia
– comply with the customs and foreign exchange regulations of the Republic of Croatia
– adhere to the house rules in the accommodation unit, and cooperate with service providers in good faith
– the guest is obliged to fully compensate on the spot for any damage caused in the accommodation unit
– The guest will bear the responsibility and costs incurred due to non-compliance
– Guests arrive at the accommodation unit after 16.00 (or by prior arrangement), and on the day of departure they leave the accommodation by 10.00. The key of the accommodation units is handed over in the building by the owner.

8. Luggage

The owner is not responsible for luggage that is destroyed, damaged, lost or stolen in the accommodation unit. Lost luggage or theft is reported to the accommodation service provider and the competent police station.

9. Complaints

The guest has the right to request a certain fee for unperformed paid services. Upon request, the guest must submit a written complaint.

Complaint procedure:

– If the guest at the destination is not satisfied with the condition of the accommodation unit, complaints should be made to the owner immediately upon arrival. The guest is obliged to cooperate with the owner in good faith to eliminate the causes of dissatisfaction. If the complaint is justified, and the service provided by the owner is not satisfactory, the owner will do everything to ensure that the guest receives an acceptable solution that corresponds to the paid service to the owner.
– if the guest leaves the accommodation unit on his own initiative and finds another accommodation, then the guest has no right to request a refund or file a lawsuit for damages
– if the guest does not advertise the accommodation on the spot, he does not exercise the right to a refund.

Note

By paying the advance, the guest fully accepts these General Terms and Condition
– check in: 16:00h,
– check out: 10:00h
– Your personal information, as well as your credit card information, is fully protected. The data transfer takes place via a security server.

Refund of the amount to the credit card is made under the following conditions: A refund can be requested 60 days or more before arrival. The refund will be made in the same way as the transaction was made.

Statement on the protection and collection of personal data and their use

The owner collects only the necessary, basic personal data of customers that are necessary to fulfill business obligations. The collected personal data is strictly kept, used only for the purposes for which they were collected and access to them is provided only to the owner. All Divine Villas employees are responsible for respecting the principles of privacy protection.

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